FREQUENTLY ASKED QUESTIONS
Yes. You will receive the same product shown on our website. We make every effort to ensure that our product images accurately represent the bottle, packaging, and overall appearance. Minor differences in color or appearance may occur due to lighting, photography, or your device's display settings.
Since choosing a perfume is a personal experience and fragrance preferences vary from person to person, we recommend purchasing a tester or a smaller bottle size first. This allows you to experience the fragrance before investing in a larger bottle.
Your sales receipt (order invoice) is sent to your registered email address once your order has been confirmed or shipped. You can also view your order details by logging into your account and visiting the My Orders section.
If you cannot locate your receipt, please contact our customer support team with your order number, and we will be happy to assist you.
Due to the personal care and hygienic nature of perfumes, returns and exchanges are not accepted once a product has been delivered.
We encourage customers to try our tester packs or smaller bottle sizes before purchasing larger volumes, as fragrance perception can vary based on individual preference and skin chemistry.
If you receive a product that is damaged during transit or an incorrect item, please contact our customer support within 48 hours of delivery with your order details and clear photographs. Eligible claims will be reviewed, and where applicable, an appropriate resolution will be provided in accordance with our Refund & Returns Policy and applicable law.
Yes. We generally update our inventory every 15 days.
Some of our most popular fragrances sell out very quickly and may go out of stock within a single day. In addition, certain fragrances are produced in limited production batches, with manufacturing scheduled only twice a year to maintain quality and consistency.
If a product is currently unavailable, we recommend checking back regularly or contacting our customer support team for an estimated restocking timeline.
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